Responsible Gaming at okebajee

1. Age Restriction & Underage Play

okebajee is strictly an adult platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or play any casino game on our platform. This policy applies to all players in Bangladesh without exception, regardless of the payment method used or the game type accessed.

Age Verification at Registration

Every new player is required to confirm at the point of registration that they are at least 18 years of age. This declaration is a binding condition of account creation. okebajee reserves the right to request identity documents — including a Bangladesh National Identity Card (NID) or valid passport — at any time to verify that a player meets the minimum age requirement. Any account found to belong to a person under 18 will be immediately suspended, all funds will be returned to the originating payment method (bKash, Nagad, Rocket, etc.), and the matter may be referred to the relevant authorities.

Protecting Young People

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to okebajee:

• Always log out of your okebajee account when you are not actively using it. Never save your login credentials in a shared browser.
• Use a strong, unique password that younger household members cannot guess.
• Enable device-level parental controls on shared computers, tablets, and smartphones.
• Consider installing a dedicated parental control application on shared devices to block access to gambling websites.
• Store any printed account information, such as deposit receipts, securely out of reach of minors.

2. Recognising Problem Gambling

For the vast majority of players, gambling on okebajee is a form of entertainment — a way to engage with cricket betting during the BPL or T20 season, enjoy a few rounds of slots, or experience live casino games. However, for some people, gambling can develop into a harmful habit. Recognising the early warning signs is the first step toward regaining control.

Problem gambling does not always look the same for every person, and it rarely develops overnight. The following checklist highlights common signs that gambling may be becoming harmful. These are not a clinical diagnosis, but if several of these apply to you, it may be time to use one of our protective tools or seek external support.

3. Deposit Limits

One of the most effective ways to keep your gambling affordable is to set a deposit limit before you begin a session — not after you have already spent more than you intended. okebajee allows every registered player to set deposit limits at three intervals: daily, weekly, and monthly. These limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

How Deposit Limits Work

• Daily limit: The maximum BDT amount you can deposit within a single calendar day (midnight to midnight, BST).
• Weekly limit: The maximum BDT amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum BDT amount you can deposit across any rolling 30-day period.

When a limit is reached, any further deposit attempt will be declined until the period resets. The system operates automatically — you do not need to take any action once a limit is active.

Setting and Changing Your Limits

• Reducing a limit: Takes effect immediately. If you set your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save it.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether an increase is truly in your best interest.
• Removing a limit entirely: Also subject to a 7-day cooling-off period.

To set or adjust your deposit limits, log in to your okebajee account, navigate to Account Settings, and select the Responsible Gaming section. Alternatively, contact our live chat support team who can assist you with the process at any time.

4. Time-Out & Cooling-Off

A time-out is a short-term break from gambling — a structured pause that gives you space to reassess your habits without the permanence of a full self-exclusion. okebajee offers time-out periods of 24 hours, 7 days, and 30 days.

What Happens During a Time-Out

• Your account is suspended for all gambling activity — you cannot place bets, spin slots, or access live casino games.
• Deposits are blocked for the duration of the time-out period.
• You can still log in to view your account history, check pending withdrawals, and contact customer support.
• Any pending withdrawals will continue to be processed normally during the time-out period.
• Marketing communications from okebajee are paused for the duration.

How to Activate a Time-Out

1. 1
   Log in to your okebajee account Navigate to Account Settings from the top menu after logging in.
2. 2
   Open the Responsible Gaming section Select "Time-Out" from the available tools listed in the Responsible Gaming panel.
3. 3
   Choose your preferred duration Select 24 hours, 7 days, or 30 days depending on the break you need.
4. 4
   Confirm your selection The time-out takes effect immediately upon confirmation. You will receive a confirmation notification at your registered email address.

Alternatively, if you are finding it difficult to navigate the settings yourself, contact our live chat support team and ask them to activate a time-out on your account. This service is available 24/7, including during Eid, BPL season, and all public holidays in Bangladesh.

5. Self-Exclusion

Self-exclusion is the strongest protective tool available on okebajee. It is designed for players who recognise that their gambling has become problematic and who want to commit to a significant period — or a permanent end — to their gambling activity on our platform.

Self-Exclusion Duration Options

• 6 months — A medium-term break that may suit players experiencing a temporary period of stress or difficulty managing their play.
• 1 year — A longer commitment, recommended if you have found shorter breaks insufficient in the past.
• 2 years — An extended exclusion for players with a history of relapse after shorter exclusions.
• Permanent (irreversible) — A lifelong exclusion from okebajee. This cannot be reversed under any circumstances once activated. This option is recommended for players who feel they should never gamble again.

What Happens When You Self-Exclude

• Your account is fully deactivated and locked for the duration of the exclusion period.
• All deposits are blocked. Existing withdrawal requests will be processed to your registered payment method (bKash, Nagad, etc.).
• Your account details are flagged so that new registration attempts using the same identity or payment method are blocked.
• All marketing communications from okebajee are permanently stopped for the duration of the exclusion.
• If you attempt to create a new account during your self-exclusion period using the same identity or contact details, okebajee will close the new account immediately.

Returning After Self-Exclusion

When a fixed-term self-exclusion period (6 months, 1 year, or 2 years) expires, your account is not automatically reactivated. You must contact our support team to request reactivation, at which point a mandatory cooling-off review is conducted. We may ask you to confirm that you have reflected on your gambling behaviour and, where relevant, we may signpost you back to the support resources listed later on this page before reactivating your account.

6. Reality Checks & Session Reminders

It is easy to lose track of time and money during an engaging betting or casino session. Reality checks are on-screen pop-up notifications that appear at regular intervals during your play, displaying how long you have been active in the current session and the total amount wagered since you logged in. They are a gentle but effective way of staying grounded and making conscious choices rather than playing on autopilot.

Available Reality Check Intervals

• Every 30 minutes — Suitable for players who want frequent awareness prompts.
• Every 60 minutes — A balanced option for most players.
• Every 90 minutes — A lighter-touch reminder for players with longer, planned sessions.

When a reality check notification appears, you have the option to continue your session or end it. The notification shows your session duration, total bets placed in that session, and your current session net result (wins minus losses). You are not forced to stop — the tool simply ensures you are playing with full awareness, not out of habit or inertia.

Session History

In addition to live reality checks, okebajee maintains a full history of your gambling sessions within your account portal. You can review past sessions at any time, including session dates, durations, total stakes, total winnings, and net outcomes. Reviewing your session history is a useful habit for understanding your actual spending patterns versus your perceived spending patterns — these two figures often differ significantly for players who gamble regularly.

7. Support Resources

okebajee is a platform, not a counselling service. While our support team can help you activate protective tools and answer questions about your account, we strongly encourage any player who is experiencing gambling-related harm — or who suspects they might be — to seek help from a qualified external organisation. The following types of resources are available for players in Bangladesh and internationally.

Types of Professional Support Available

Talking to Someone You Trust

Sometimes the most important first step is simply telling someone you trust — a family member, friend, or community leader — that gambling has been causing you difficulty. You do not need to wait until a situation becomes a crisis before asking for support. In many cases, talking openly about the problem and activating okebajee's self-exclusion tool simultaneously is an effective starting combination.

Contacting okebajee Support

Our support team is available 24 hours a day, 7 days a week, 365 days a year — including during Ramadan, Eid, Durga Puja, Pohela Boishakh, and all other public holidays observed in Bangladesh. To contact us regarding a responsible gaming concern:

• Live Chat: Available directly on the okebajee platform — the fastest way to reach us and activate any protective tool.
• Email: support@okebajee (plain text — not a clickable link) — for non-urgent enquiries or if you prefer written communication.

All responsible gaming enquiries are handled with complete confidentiality. Our support agents are trained to assist without judgement, and their primary objective in these conversations is your welfare — not account retention.

8. Our Commitment to Safe Play

Responsible gaming is not a box-ticking exercise for okebajee — it is a core part of how we operate. A player who gambles safely, within their means, and as a genuinely enjoyable form of entertainment is far more valuable to us in the long run than one who spends beyond their limits and suffers for it. Our business depends on trust, and that trust is built by treating every player fairly, honestly, and with their long-term wellbeing in mind.

How We Monitor Player Behaviour

okebajee uses a combination of automated systems and trained staff review to identify account activity that may indicate a player is experiencing difficulty. Indicators we monitor include sudden large increases in deposit frequency, extended unbroken sessions, rapid escalation in stake sizes, and patterns consistent with loss-chasing. When these patterns are detected, our responsible gaming team may proactively contact the player to check in and offer assistance — we do not wait for players to self-identify before acting.

Staff Training

All customer-facing staff at okebajee receive training in responsible gaming awareness. This includes recognising the signs of problem gambling in support interactions, understanding how to sensitively raise the topic with a player, and knowing the correct process for activating protective tools on a player's behalf when requested.

Marketing Practices

okebajee is committed to marketing its services responsibly. Our promotional materials — including bonus offers, BPL season promotions, and Eid specials — are not directed at players who have self-excluded or who are on an active time-out. We do not use marketing language that presents gambling as a reliable way to make money, as an escape from personal problems, or as anything other than a form of entertainment with inherent financial risk.

Feedback and Improvements

We continuously review and improve our responsible gaming framework. If you have suggestions for how okebajee could better support player safety, we welcome your feedback via our live chat or support email. Player feedback has directly informed several of the tools and policies described on this page, and we take all suggestions seriously.