Privacy Policy — okebajee

1. Data We Collect

When you register, use, or interact with the okebajee platform, we collect several categories of personal data. The specific data collected depends on how you interact with our services. Below is a detailed breakdown of the categories of data we process.

1.1 Registration and Identity Data

When you create an okebajee account, we collect the information you provide during registration, including:

• Full legal name (as it appears on your Bangladesh National Identity Card or passport)
• Date of birth (for age verification — 18+ only)
• Residential address (street address, city, division, postcode)
• Email address
• Mobile phone number (used for account verification and transaction confirmations)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations — which are mandatory before processing withdrawals — we may collect copies of the following documents:

• Bangladesh National Identity Card (NID) — front and back
• Valid Bangladesh passport (bio-data page)
• Proof of residential address (utility bill or bank statement dated within three months)
• Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account showing your name and number)

1.3 Financial and Transaction Data

We record all financial activity associated with your okebajee account, including:

• Deposit and withdrawal amounts, dates, and times
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank)
• Transaction reference numbers provided by the payment provider
• Account balance history
• Bonus credit received and wagering progress

We do not store your full bKash PIN, Nagad PIN, bank account passwords, or full card numbers. Sensitive payment credentials are handled exclusively by our certified payment partners on their own secure infrastructure.

1.4 Gaming and Betting Activity Data

We record all betting and gaming activity carried out on your account, including bet placement times, stake amounts, game titles, outcomes, and session durations. This data is used to operate the platform correctly, settle bets accurately, calculate responsible gaming thresholds, and identify patterns indicative of problem gambling.

1.5 Technical and Device Data

When you access okebajee, our servers automatically collect technical data including:

1.6 Communications Data

If you contact okebajee via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the support agent who handled your query. This data is used to resolve disputes, train support staff, and improve service quality.

2. How We Use Your Data

okebajee uses the personal data we collect strictly for the purposes set out in this Privacy Policy. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first seeking your consent.

2.1 Account Operations

The primary use of your personal data is to create and manage your okebajee account, authenticate your identity when you log in, process deposits and withdrawals in BDT, settle bets and casino game rounds, and communicate with you about your account activity. These operations are essential to the service and cannot be opted out of while you maintain an active account.

2.2 Identity Verification and Fraud Prevention

We use identity and transaction data to verify that you meet the minimum age requirement of 18 years, that you are the legitimate owner of the payment methods linked to your account, and that your account activity does not exhibit patterns consistent with fraud, money laundering, or bonus abuse. This may involve automated screening as well as manual review by our compliance team.

2.3 Responsible Gaming

We analyse your session data, deposit frequency, wagering patterns, and account behaviour to identify signs of problem gambling. Where such signs are detected, our responsible gaming system may trigger automatic interventions — such as cooling-off prompts or deposit limit reviews — and our support team may reach out directly. Full details of these tools are available on the Responsible Gaming page.

2.4 Platform Improvement and Analytics

Aggregated and anonymised data derived from player activity is used to improve the okebajee platform — including game selection, odds presentation, payment flow optimisation, and the mobile experience. This analytics processing does not identify individual players and does not affect your account in any way.

2.5 Marketing Communications

If you have opted in to marketing communications during registration or subsequently through your account settings, we may send you promotional emails or in-platform notifications about bonuses, new games, seasonal promotions (such as BPL season offers or Eid specials), and Loyalty Program updates. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.

3. Data Sharing & Third Parties

okebajee does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. We share your data only with the categories of third-party service providers described below, and only to the extent necessary for them to perform their contracted services on our behalf.

3.1 Payment Processors

To process BDT deposits and withdrawals, we share the minimum necessary transaction data (such as your registered mobile number and transaction amount) with our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners operate under their own privacy and security policies and are responsible for the security of data within their own systems.

3.2 Game Providers

Casino and slot games on okebajee are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To load and operate these games within your session, a session token and your account-level stake limits are passed to the game provider. Game providers do not receive your full identity data, payment details, or contact information.

3.3 Identity Verification Services

We may use third-party KYC and identity verification service providers to assist with the verification of identity documents submitted by players. These providers process document images and return a verification result to okebajee. They are contractually prohibited from retaining or independently using your document data beyond the scope of the verification task.

3.4 Analytics and Security Tools

We use industry-standard analytics and fraud-detection tools to monitor platform performance and detect suspicious account behaviour. These tools may process technical data such as IP addresses, device fingerprints, and session event logs. Where these tools are provided by third-party vendors, those vendors are bound by data processing agreements that restrict their use of the data to the services they provide to okebajee.

3.5 Legal and Regulatory Disclosure

okebajee may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of okebajee, its players, or the public. We will notify affected players of such disclosures where we are legally permitted to do so.

4. Cookies & Tracking Technologies

okebajee uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, remember your preferences, and collect analytics data. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other files on your device.

4.1 Categories of Cookies We Use

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Samsung Internet, Opera Mini) allow you to block third-party cookies, clear all cookies on exit, or whitelist cookies from specific domains. Please note that disabling essential cookies will prevent you from logging in to okebajee and using the platform's core features.

5. Data Retention

okebajee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, or to resolve disputes and enforce our agreements. The following retention periods apply as a general guide:

When your data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

6. Data Security

okebajee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated regularly in line with evolving security standards.

6.1 Technical Measures

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms an active encrypted connection.
• Password Hashing: Account passwords are never stored in plain text. We use strong one-way hashing algorithms so that even in the unlikely event of a data breach, your password cannot be recovered from our stored data.
• Access Controls: Access to player personal data within our organisation is restricted to staff members who have a legitimate operational need. All internal data access is logged and audited.
• Intrusion Detection: Our infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security incidents.
• Two-Factor Authentication (2FA): We strongly encourage all okebajee players to enable 2FA on their accounts for an additional layer of login security.

6.2 Your Responsibilities

While we take extensive measures to protect your data on our side, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, and logging out of your account when using a shared or public device. okebajee staff will never ask you for your password, bKash PIN, or Nagad PIN through any channel.

6.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, okebajee will notify affected players without undue delay via their registered email address, providing details of the nature of the breach, the categories of data affected, and the steps we are taking to address it.

7. Your Privacy Rights

As a player on okebajee, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at support@okebajee (plain text — not a clickable link). We will respond to all valid requests within 30 days.

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared. This is sometimes called a Subject Access Request (SAR). We will provide this information free of charge in a structured, commonly used, machine-readable format where technically feasible.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update most account details (such as your email address or phone number) directly through your account settings. For corrections to identity documents or date of birth, please contact our support team.

7.3 Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been unlawfully processed. Please note that we are unable to delete data that we are legally required to retain — such as transaction records subject to financial record-keeping obligations — and your request will be partially fulfilled where full erasure is not legally permissible.

7.4 Right to Restrict Processing

In certain circumstances — such as while a dispute about the accuracy of your data is being resolved — you may request that we restrict the processing of your personal data. During a restriction, we may store your data but will not actively process it except with your consent or for legal claims.

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may do this by updating your communication preferences in your account settings or by contacting our support team. Once you have objected, we will cease processing your data for marketing purposes promptly.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

okebajee reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data we collect or the third parties we share data with — we will notify registered players via their registered email address or via an in-platform notification at least seven days before the changes take effect. The "Effective Date" at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of okebajee after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

8.2 Minor Changes

For minor or administrative updates — such as corrections of typographical errors, clarifications of existing language, or updates to contact information — we may update this page without advance notification. We encourage you to review this Privacy Policy periodically to stay informed about how okebajee protects your data.

8.3 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data okebajee holds about you, please contact our support team using the following details:

• Live Chat: Available 24/7 through the okebajee platform (fastest response)
• Email: support@okebajee (plain text — not a clickable link)
• Support Hours: Bangladesh Standard Time (BST, UTC+6), all day, every day