Help & Support Centre
okebajee Frequently Asked Questions
Everything you need to know about playing at okebajee — from creating your account and depositing via bKash or Nagad, to placing cricket bets during BPL season, claiming bonuses, and understanding how we keep your account safe. Browse by category or use the table of contents below to jump straight to your topic.
Account & Registration
Deposits & Withdrawals
Games & Gameplay
Bonuses & Promotions
Safety & Responsible Gaming
This FAQ page covers the most common questions we receive from players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, or Khulna. We have organised everything into five clear sections so you can find your answer quickly. If something is not covered here, our live chat support team is available 24/7 to help. All amounts are shown in BDT (Bangladeshi Taka, ৳).
At a Glance
Instant bKash Deposits
Most bKash and Nagad deposits at okebajee are credited within minutes. Minimum deposit is ৳500.
BPL & T20 Betting
Bet on Bangladesh Premier League, IPL, T20 World Cup, and international cricket matches with live in-play odds.
SSL-Secured Platform
okebajee uses 256-bit SSL encryption on all transactions and account data, keeping your information protected.
Welcome Bonus
New players can claim a welcome bonus on their first deposit. Wagering requirements and terms apply — see Section 4.
KYC Verification
A simple identity check using your Bangladesh NID or passport — required before your first withdrawal is processed.
24/7 Live Chat
Get help any time of day or night. Our English-language support team responds within minutes via live chat.
Account & Registration
Creating your okebajee account, verifying your identity, managing login issues, and closing accounts.
Creating an okebajee account takes under three minutes — visit the registration page, fill in your name, email address, mobile number, and preferred password, then confirm you are 18 years of age or older. Once your details are submitted, a verification code is sent to your registered mobile number. Enter the code to activate your account and you will have immediate access to the full platform, including cricket betting, slots, and live casino games. Make sure the mobile number you register matches your bKash or Nagad account for smoother deposits and withdrawals.
okebajee requires a valid government-issued photo ID — your Bangladesh National Identity Card (NID) or a valid passport — to complete the KYC (Know Your Customer) verification process. You will also need to provide a selfie holding the document and, in some cases, proof of your payment method (a screenshot of your bKash or Nagad account showing your registered name). KYC is a one-time process and is required before your first withdrawal is approved. Submitting clear, legible documents speeds up the review, which typically completes within 24 hours.
You can reset your okebajee password in seconds by clicking the "Forgot Password" link on the login page and entering your registered email address or mobile number. A one-time reset link or verification code is sent to your contact details on file. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact the live chat support team directly — they can verify your identity through alternative means and assist with account recovery. For security, choose a strong password that you do not use on any other site.
No — okebajee strictly enforces a one-account-per-player policy, and operating multiple accounts is a violation of the Terms & Conditions. If duplicate accounts are detected, okebajee reserves the right to suspend all associated accounts, void any bonus balances, and withhold pending withdrawals pending a review. This policy exists to prevent bonus abuse and to ensure fair play across the platform. If you have accidentally created a second account, contact support immediately to have the duplicate closed without penalty.
To close your okebajee account permanently, contact the support team via live chat or email and submit a formal account closure request. Before closure is completed, any remaining real-money balance will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, etc.). Bonus balances are forfeited upon closure. If you are closing the account because of concerns about your gambling habits, consider using the self-exclusion tool instead — it protects you from re-registering and is a stronger safeguard than a standard account closure.
Deposits & Withdrawals
bKash, Nagad, Rocket, Upay, bank transfer, processing times, minimum amounts, fees, and failed transactions.
The minimum deposit on okebajee is ৳500, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, Visa, and Mastercard deposits. There is no maximum deposit cap under normal account conditions, though very large deposits may trigger an additional identity verification step as part of our standard security checks. Depositing close to the minimum is a perfectly valid way to try out the platform before committing more of your budget.
bKash deposits at okebajee are credited to your account balance almost instantly — typically within 1 to 3 minutes of the transaction being confirmed on bKash's end. If your balance has not updated after 10 minutes, first check that the transaction shows as successful in your bKash app. If it does but your okebajee balance still has not updated, contact support via live chat and provide your bKash transaction ID (TrxID). Our team can locate and manually credit the deposit if a technical delay occurred. Nagad and Rocket deposits follow the same near-instant processing timeline.
The minimum withdrawal amount on okebajee is ৳1,000 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum is ৳2,000. There is no processing fee charged by okebajee on standard withdrawals, though your bank or mobile banking provider may apply their own transaction charges. It is worth checking your bKash or Nagad fee schedule for incoming transfers if you are concerned about deductions on the receiving end.
Most withdrawals on okebajee are processed within 1 to 24 hours after the request is approved by our finance team. bKash and Nagad withdrawals are generally the fastest, often completing within a few hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may take 1 to 3 business days depending on interbank processing schedules. Your first withdrawal will take slightly longer because it triggers the KYC verification check. Subsequent withdrawals on a fully verified account are typically much quicker. You can track the status of any pending withdrawal from your account dashboard.
If your bKash balance was deducted but the deposit did not appear in your okebajee account, do not attempt to deposit again immediately — contact our live chat support first. Provide the bKash Transaction ID (TrxID), the amount, the date and time of the transaction, and your okebajee username. Our team will cross-check the transaction against our payment gateway records and, if the payment was received on our end, credit your account manually within a few hours. If the payment was genuinely not received, bKash typically auto-reverses the charge within 24 to 48 hours.
okebajee does not charge any platform-side fees on deposits or withdrawals for standard transactions. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own transaction service charges on their end — these are outside okebajee's control. Visa and Mastercard transactions may also carry a small processing fee depending on your card issuer. We recommend checking the fee schedule of your chosen payment method before initiating a transaction so there are no surprises.
Games & Gameplay
Cricket betting, slots, live casino, RTP, mobile play, and game fairness at okebajee.
okebajee covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, fall of next wicket, and in-play live betting across major tournaments. Supported competitions include the Bangladesh Premier League (BPL), IPL, T20 World Cup, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Live in-play betting is available for most international and franchise T20 matches, with odds updating ball-by-ball. Pre-match markets typically open several days before the fixture, giving you time to research and place your bets at your preferred odds.
Yes — all slot games available on okebajee are supplied by established game studios whose Random Number Generators (RNGs) are independently tested and certified for fair play. Providers including Pragmatic Play, NetEnt, Microgaming, and Spribe use RNG technology that ensures every spin outcome is genuinely random and not influenced by previous results or by the platform. Published Return-to-Player (RTP) percentages are calculated over millions of game rounds and represent the theoretical long-term payout rate — individual session results will vary. RTP information for each slot is typically accessible within the game's information panel.
Yes — okebajee is fully optimised for mobile play on Android and iOS smartphones and tablets, with no dedicated app download required. The platform runs entirely through your mobile browser (Chrome, Firefox, Safari), delivering the same full game library — cricket betting, live casino, slots, and account management — as the desktop version. The mobile interface is touch-friendly, with responsive layouts that adapt to different screen sizes. For the best experience, use a modern browser on a stable mobile data or Wi-Fi connection. Available across Bangladesh including areas with 4G coverage in Dhaka, Chittagong, Sylhet, and beyond.
okebajee's live casino section features real-time dealer games streamed in HD, including Live Roulette, Live Blackjack, Live Baccarat, Live Poker, and game-show style titles. Games are supplied by leading live studio providers including Evolution Gaming and Ezugi, who operate 24-hour studios with professional dealers. Tables are available at a wide range of bet sizes to suit both casual players and high-rollers. The live casino experience runs directly in your browser on both desktop and mobile without additional software. All live games are subject to the same fair-play standards as the rest of the okebajee platform.
If a cricket match at okebajee is abandoned, cancelled, or suspended before the minimum number of overs required to constitute a result under the relevant competition rules, all pre-match bets on the affected markets are voided and stakes are returned to your account balance. In-play bets placed after the start of the match may be settled differently depending on the specific market rules — some markets settle based on the result at the point of suspension if enough play has occurred. The relevant settlement rules for each market are detailed within the Sports Betting Rules section of the okebajee platform. Contact support if you have a query about a specific settlement outcome.
Bonuses & Promotions
Welcome bonuses, wagering requirements, free spins, the okebajee Loyalty Program, and seasonal promotions.
okebajee offers new players a welcome bonus on their first qualifying deposit — typically a percentage match on the deposited amount, credited as bonus funds to your account. The exact welcome bonus percentage and maximum bonus cap are displayed on the promotions page at the time of registration. To qualify, you must opt in to the welcome offer during registration or at the point of your first deposit, and you must meet the minimum first deposit threshold (currently ৳500). Welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn — see the next question for details.
A wagering requirement (also called a rollover or playthrough requirement) means you must bet a specified multiple of the bonus amount before the bonus balance or associated winnings can be withdrawn as real money. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all game types contribute equally — slots often count 100% toward wagering, while certain table games and live casino bets may contribute at a lower rate. Always read the full bonus terms on okebajee to understand the exact rollover conditions before accepting a promotion.
Yes — okebajee runs dedicated cricket betting promotions during the Bangladesh Premier League (BPL), IPL, T20 World Cup, and other major cricket tournaments, often including enhanced odds, cashback offers, and free bet rewards. Seasonal promotions are also available around Eid, Pohela Boishakh (Bengali New Year), and other major occasions observed across Bangladesh. The best way to stay informed about current and upcoming promotions is to check the okebajee promotions page regularly or opt in to email notifications in your account settings. Terms and minimum odds conditions apply to all promotional offers.
The okebajee Loyalty Program rewards regular players with points for every qualifying bet placed — on cricket, slots, live casino, and other games — which accumulate and unlock higher loyalty tiers with progressively better rewards. Higher tiers typically offer faster withdrawal processing, larger deposit bonuses, dedicated account management, and exclusive promotional access. Points are tracked automatically in your account dashboard, and tier progression is calculated on a rolling basis. Visit the dedicated Loyalty Program page for full details on point earn rates, tier thresholds, and the specific rewards available at each level.
Safety & Responsible Gaming
Platform security, account safety, 18+ policy, self-exclusion, deposit limits, and support resources for Bangladeshi players.
okebajee uses 256-bit SSL encryption across all pages, transactions, and account interactions, ensuring that your personal data and financial information are protected at all times. Payment processing is handled through established and PCI-compliant payment gateways. Account passwords are stored using industry-standard hashing techniques and are never stored in plain text. We also offer two-factor authentication (2FA) as an additional layer of account security. Our platform undergoes regular security audits, and any suspicious account activity triggers an automatic review process to protect your funds.
The minimum age to register and play on okebajee is 18 years old — this policy is strictly enforced and applies to all players in Bangladesh without exception. Age confirmation is required at the point of registration, and okebajee reserves the right to request identity verification documents (Bangladesh NID or passport) at any time to confirm that a player meets the minimum age requirement. Any account found to belong to a person under 18 will be immediately suspended, all funds returned, and the matter may be escalated to relevant authorities. If you share a device with minors, always log out of your account when not in use.
You can set daily, weekly, or monthly deposit limits directly from your okebajee account settings under the Responsible Gaming section — no contact with support is required. Once a limit is set, it takes effect immediately and restricts any deposit attempts that would exceed your chosen threshold for that period. Reducing a limit is instant; increasing a limit or removing one entirely is subject to a mandatory 7-day cooling-off period before the change becomes active, giving you time to reconsider. Setting a deposit limit equal to your genuine discretionary entertainment budget is one of the most effective ways to keep gambling affordable and enjoyable.
If you feel gambling is becoming harmful, you can activate a self-exclusion on okebajee immediately by contacting our 24/7 live chat support team — a trained agent will close your account for betting within minutes. Self-exclusion options range from 6 months and 1 year to 2 years and permanent closure. During self-exclusion, your account is fully deactivated for gambling purposes, deposits are blocked, and all marketing communications are stopped. Permanent self-exclusion cannot be reversed. For additional guidance, visit the Responsible Gaming page, which details all available protective tools and external support resources for players in Bangladesh.
The fastest way to reach the okebajee support team is through live chat, which is available 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh. Live chat connects you with a real support agent within minutes and is the recommended channel for urgent issues such as failed transactions, account access problems, or responsible gaming requests. For non-urgent enquiries, you can also reach us by email at support@okebajee (plain text — not a clickable link). All support is delivered in English, and our team is familiar with the Bangladesh market, local payment methods, and cricket betting.
Need help right now? If gambling is causing you distress, reach out to our live chat team immediately — they are trained to help you activate protective tools without judgement. You can also visit our Responsible Gaming page for a full list of self-help tools and external support resources available in Bangladesh.
Still Have Questions?
Our support team is available 24/7 to help with anything not covered in this FAQ. You can also explore okebajee's full game library, check out live cricket betting markets, or review your account settings at any time.
Explore More at okebajee
Cricket Betting
BPL, IPL, T20 World Cup and more — live in-play odds updated ball by ball.
View Markets